Refund policy
For the purpose of this policy, "products" refers to products listed on GemRing.ai. GemRing.ai sells and ships products directly to consumers only.
Only products purchased directly from GemRing.ai are eligible for returns and refunds under this policy. Products purchased from other retailers are subject to those retailers' respective return and refund policies.
Sizing kits are considered consumables and are not eligible for returns or refunds. If you cancel your order after your sizing kit has been shipped, a $10 fee will be applied.
For the best fit and more accurate health data and insights, we recommend purchasing GemRing directly from our website. Every GemRing purchase includes a free sizing kit designed specifically for GemRing sizes, which differ from standard US ring sizes. Half sizes are not available. If you already know your GemRing size from a family member's or friend's sizing kit, you can select your size directly from the dropdown menu on our site.
Returns
What Is GemRing's Return Policy?
GemRing is committed to delivering high-quality products and excellent customer service. You can submit a return request within 14 calendar days of delivery.
To be eligible for a return, please ensure that the following requirements are met:
• The returned product is in its original, like-new condition, unworn and free from scratches, dents, or other signs of use.
• If the product is defective, damaged, or not as described, you may submit photos of the product to help us review your return request.
• Contact our customer service team using the provided information to request a return. Once your return request is approved, you have 14 calendar days to ship the product back to us.
• Please return the product in its original packaging, along with all included accessories, documents, and other materials.
Please note:
1. Warranty replacements are not eligible for returns or refunds.
2. You are responsible for return shipping costs unless the product is defective, damaged, or not as described, and you have provided photos and a description of the issue when submitting your return request. Paid shipping fees, handling fees, and taxes are non-refundable. Refunds are issued in the original payment currency. If currency conversion applies, the final amount received may vary due to exchange rate fluctuations.
3. A $10 shipping fee applies when a sizing kit is purchased separately. Sizing kits are consumables and cannot be returned, and this shipping cost is non-refundable.
What Is GemRing's Exchange Policy?
If your GemRing is in its original, like-new condition but you would like a different size, we recommend requesting a return and placing a new order. You are responsible for return shipping costs. Paid shipping fees, handling fees, and taxes are non-refundable unless the product is defective, damaged, or not as described, and you have provided photos and a description of the issue when submitting your return request.
Please note that all returns for size exchanges are subject to the requirements outlined in "What is GemRing's Return Policy?"
How Do I Return My GemRing?
• Contact GemRing Support at support@gemring.ai within 14 calendar days of delivery.
• Provide your order number and the reason for your return.
• Pack your GemRing securely and ship it back within 14 calendar days of your return request being approved.
• Keep your tracking information until we confirm that your return has been received and inspected.
Can I Return or Exchange My GemRing More Than Once?
Each item is eligible for only one return or exchange. You may return an item once for a refund or exchange it once, such as for a different size.
Once an item has been exchanged, it is no longer eligible for a return or refund.
If your order contains multiple items, each return and exchange must be processed separately. For example, if you want to return one item and exchange another, you'll need to submit separate requests for each.
What Should I Do if My GemRing Arrives Damaged?
In rare cases, your GemRing may be damaged during shipping. If this has happened, please follow these steps:
• If you notice any damage upon delivery, report it to the courier before accepting or signing for the package, if possible. The courier can advise you on how to file a claim.
• If you've already accepted the package, take photos of the damage and contact the courier's local office to file a claim. You may be eligible for compensation under the courier's policy.
• As soon as you discover the damage, contact our customer service team with your order number, a description of the issue, and photos of the damaged product. We will contact the courier on your behalf. If we receive compensation from the courier, we will pass it on to you.
Please note that compensation policies vary by courier.
Can I Return My Ring Without the Original Packaging?
We recommend using the original packaging or another suitable package that provides adequate protection during shipping.
Once we receive your return, we will inspect the product for damage, contamination, signs of wear, or missing parts. If we find any of these issues, we reserve the right to assess any reduction in the product's value and deduct the corresponding amount from your refund.
Can I Return or Exchange My GemRing Without an Order Number?
Unfortunately, we cannot process a return or exchange request if you cannot provide an order number.
To find your order number, log in to your account on our website or check the order confirmation email sent when the purchase was made. If you still can't find it, contact us at support@gemring.ai with the email address used to place the order, your GemRing model and size, and any other relevant details.
If you received your GemRing as a gift, the order may be associated with the purchaser's email address. Please note that refunds can only be issued to the original payment method.
Contact GemRing Support at support@gemring.ai to request a return. Once your request is approved, we'll provide the return address and a return shipping label. Please do not ship any products back without prior authorization, as unauthorized returns may not be eligible for a refund.
Can I Cancel My Order After Payment?
You can cancel your order before it has been packed and prepared for shipment. To request a cancellation, contact our customer service team. We will initiate your refund promptly once your cancellation request is approved.
If you return a product for personal reasons, you are responsible for the return shipping costs. The amount will depend on the courier you choose.
If your return is due to an error on our part, such as receiving a damaged or incorrect product, we will cover the return shipping costs.
Refunds
What Is GemRing's Refund Policy?
A refund covers the purchase price of the returned product. If your return meets the requirements outlined in "What is GemRing's Return Policy?", you are eligible for a refund.
However, you may receive a partial refund in the following circumstances:
If we find any damage, contamination, signs of wear, or missing parts during our inspection, we may assess the resulting reduction in the product's value and deduct the corresponding amount from your refund. This does not apply to issues that were present upon delivery and properly reported in your return request.
Some purchases from GemRing.ai may include bundled products or complimentary gifts. To receive a refund, please return all bundled products and complimentary gifts included with your order. If any of these items are missing, we may deduct their corresponding value from your refund or request reimbursement for that amount.
Please note that you are responsible for return shipping costs. Original shipping and handling fees, as well as taxes paid, are non-refundable unless the product is defective, damaged, or not as described, and you have provided photos and a description of the issue when submitting your return request.
How Long Does It Take to Process a Refund?
For returns that meet the requirements outlined in "What is GemRing's Return Policy?", we will initiate the refund once we receive and inspect the returned product. Refunds will be issued to the original payment method within 30 calendar days of receiving the returned product or proof of return, whichever comes first.
Can I Receive a Refund Through a Different Payment Method?
Refunds can only be issued to the original payment method. We cannot issue refunds to a different card or bank account.
What if My Refund Hasn't Appeared in My Account?
It may take a few business days for the refund to appear in your account, depending on your bank's processing time. If your refund hasn't appeared within a week of receiving our refund confirmation email, please contact your bank. You can also contact GemRing Support at support@gemring.ai for assistance.
Warranty
How Long Does GemRing's Warranty Last?
All original components of a new GemRing are covered by a one-year warranty outside the European Economic Area (EEA) and a two-year warranty within the EEA, starting from the date of delivery. Warranty claims must be submitted directly to GemRing and require proof of purchase. The warranty applies to the original owner and is transferable to subsequent owners. If a product has a defect caused by faulty workmanship, GemRing will repair or replace the product or provide a refund.
The warranty does not cover the following:
• Damage caused by improper use, negligence, or unauthorized modifications.
• Damage caused by failure to follow the product's care and maintenance instructions.
• Normal wear and tear.
• Rechargeable batteries have a limited lifespan, and their capacity and performance naturally decline over time. Battery replacement due to normal wear and aging is not covered by our standard warranty.
• Damage or defects caused by accidents.
What if My Package Is Marked as Delivered but I Haven't Received It?
Your package may have been left at your front door or accepted by a neighbor. We recommend checking around your delivery location and asking your neighbors if they've received the package. You can also contact the courier with your tracking number to check the delivery status. If available, please provide relevant photos or supporting documents to help us investigate and resolve the issue.
If you have any questions, please contact GemRing Support at support@gemring.ai.